Delivery Information
Who We Are
Trakteo ("we," "us," or "our") operates the website https://www.trakteo.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Range
Delivery Area: We currently ship within Worldwide.
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: info@trakteo.com
Phone: +62 82379669306
Address: Jl. Raya Merdeka No.155, RT.002/RW.3, Sukajadi, Kec. Karawaci, Kota Tangerang, Banten 15113, Indonesia
Hours: Mon-Fri: 8:30am - 9:30pm
info@trakteo.com
Mon-Fri: 8:30am - 9:30pm